FREE SHIPPINGS IN PENÍNSULA Y BALEARES
In our online store you can buy whenever you want 24 hours and from wherever you want. And remember: we send you your free purchases to any point in Spain (except the Canary Islands / Ceuta / Melilla), without minimum, FREE SHIPPING ALWAYS! And also, if you want change the Size, Color or Model ALSO FREE, we give you all the facilities of changes and returns for money, no questions asked,
SHIPPINGS IN COUNTRIES OF CEE:
If you live inside CEE, We have a great notice for you. The shipping are free on orders over €150
SHIPPING IN THE REST OF THE WORLD
IN All New Rock all people are very important for this reason the shippings are free on orders over €300
FOLLOW UP OF THE ORDERS
For international shipments, orders are shipped via DHL Express. In 48/72 hours you should be able to receive it anywhere in the world. You will receive an email with the tracking code
RETURN AND CHANGE THE SIZE
1. ¿When i could return the purchase and change the size?
If you are not satisfied with your purchase, you can return the items in their original condition and packaging within 15 days after receiving them, and we will return the money. For returns made and not contemplated in the regulation on distance selling, the monetary value of the products that you have returned will be refunded, at the price you bought them. This includes items on offer.
2. Will I get my money back in case of a refund?
Of Course. In AllNewrock understant that if you dont like the products you can recover the money. We thing that the satisfaction of our coustomers are the best important think. ONLY CUSTOM MADE will not return, because it will made for you.
In case the payment has been made by bank transfer, card we can make an income in the account that you indicate us. If you wish we can also issue a voucher for the amount paid for a future purchase. If the payment has been made through PayPal, we can make the payment to your account.
3. How do I change or return an item?
To make a change or return, you always have to contact us to be authorized. You can do this from your account or from our contact form indicating your name and order number.
In all cases, items must be returned in their original condition, including labels and any packaging. For example, shoes must be returned along with the original shoe box. All products will be inspected upon return.
If you are not satisfied with the products that you have purchased, you can return the product and obtain a refund of the price of the product returned or make a change. If the change consists of a change of model, you must pay the price difference that exists between them. Returns that have not been authorized by email by New Rock will not be accepted. For a return you must contact us within 14 days after delivery of the products to you. The product must be returned in its original packaging and in perfect condition.Not allowed to return products with a custom manufacturing process: (marked as Custom Made in the article tab)